Cancellation Policy:

Sessions must be booked and paid in advance.
Sessions may be rescheduled at no cost if 24hrs notice is provided. Rescheduled sessions must be used within 6 months of original session.

Sessions are not refundable but name change is possible by emailing ella@ellashannon.com
If Ella cancels for any reason, the session will be refunded in full.

​Please note these sessions are not a substitute for medical or mental health support and I cannot diagnose, prevent, treat or cure any medical or mental health condition.

Ella is not registered with Medicare so you do not need a GP referral (note: couples and sex therapy cannot be claimed through Medicare anyway).

Accessibility: Unfortunately my office has stairs and no lift. If you have access issues and want to see me, get in touch and we can arrange an alternate meeting option.

Children: If no alternative care is available, babies under 9 months are able to attend with you. Children over this age are not permitted in counselling sessions.