Cancellation Policy:

Sessions must be booked and paid in advance.
Sessions may be rescheduled at no cost if 24hrs notice is provided.
Sessions are not refundable but name change is possible by emailing ella@ellashannon.com
Sessions must be booked 24hrs prior.
If Ella cancels for any reason, the session will be refunded in full.

​Please note these sessions are not a substitute for medical or mental health support and I cannot diagnose, prevent, treat or cure any medical or mental health condition.

Ella is not registered with Medicare so you do not need a GP referral (note: couples and sex therapy cannot be claimed through Medicare anyway).

Private Health Insurance Rebates Available if your level of cover includes counselling.
Medibank, Bupa, AHM, Police Health Fund, St Lukes, Emergency Services Health, Phoenix Health, Doctors Health Fund and Grand United. 

WorkCover: Approved WorkCover provider.

Access EAP: Sessions paid for by your workplace. Check with your HR to see if eligible.

Accessibility: Unfortunately my office has steep stairs and no lift, it is an old heritage building. If you have access issues and want to see me, get in touch and we can arrange an alternate meetin