Cancellation Policy:

Sessions must be booked and paid in advance.

I understand that life happens, so I offer telehealth appointments (phone or video) if you can’t make it to an in person session. If cancelling your appointment is unavoidable, I ask that you let me know by 10am the business day before your appointment.

If you choose to cancel at short notice the cancellation fee will be 100% of the cost of the session.

Sessions may be rescheduled if 24hrs notice is provided. Rescheduled sessions must be used within 3 months of original session.

If Ella cancels for any reason, the session will be refunded in full.

​Please note these sessions are not a substitute for medical or acute mental health treatment and I cannot diagnose, prevent, treat or cure any medical or mental health condition.

Ella is not registered with Medicare so you do not need a GP referral (note: couples and sex therapy cannot be claimed through Medicare anyway).

Accessibility: Unfortunately my office has stairs and no lift. If you have access issues and want to see me, get in touch and we can arrange an alternate meeting option.

Children: If no alternative care is available, babies under 9 months are able to attend with you. Children over this age are not permitted in counselling sessions.

Fee Increase as of 1st July 2025 to $196. See more details here.